According to research from the International Customer Management Institute (ICMI):
- 79% of contact centres have customers who are not native speakers of the primary language(s) that they serve
- At least 60% of customers expect service in their native language when contacting a brand
- 52% of contact centres expect their volume of non-primary language communications to increase over the next three years.
White Globe has assisted many leading BPO’s & KPO’s in their Language Services requirement. White Globe worked with two leading MNC BPO’s and KPO’s to move their European process to India. White Globe was mandated to do the Competency Assessment of 1500 German Language Experts for both voice and non-voice process and thereafter assist in their recruitment and on-boarding. White Globe worked alongside the customer in drafting the Job Description, Scanning of suitable candidates, Competency assessment of language experts by an Expert assessment panel and their selection and on-boarding.
White Globe has a customised Service offering for the BPO & KPO Industries.
White Globe has consistently delivered:
- Improved customer experience (CX) across markets and channels
- Minimized complexity and risk with standardized service and compliance across languages
- Preserved global brand consistency by using a glossary to ensure accurate representation of trademarks, product names, and brand elements in every language