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INTERPRETATION Service

WHITEGLOBE What We Offer

White Globe provides any type of interpretation, including over-the-phone, remote video, and on-site.

In consecutive interpretation, the interpreter speaks after the source-language speaker has finished speaking. This divides the speech into segments. Simultaneous interpretation requires the use of equipment; the interpreter wears a headset and sits in a booth, speaking into a microphone to convey the message of the source-language speaker in real time. Participants wear headphones in the audience to hear the interpreter. Whether consecutive or simultaneous, White Globe’s On-Site Interpretation Services bridges language gaps to enable effective multilingual communications and better experiences. Our combination of highly specialized and skilled interpreters, complete event management, provide expert interpretation services on-site in conference centers and boardrooms.

WHITEGLOBE Consecutive Interpretation

White Globe offers consecutive interpretation services in over 200 languages. Commonly used in one-on-one or small group settings, our consecutive interpreters maintain strict standards of professionalism and possess exceptional linguistic and interpersonal skills to help facilitate interactions between two (and sometimes more) languages.

WHITEGLOBE Simultaneous Interpretation

Generally used for large conferences or meetings and/or environments where two or more languages are required, simultaneous interpretation is a much more complex and strenuous process than consecutive interpretation. Interpreters sit in an isolated booth, listen to the speaker through a headset, and speak the translation into a microphone, which is wirelessly transmitted to headsets worn by audience members. Sometimes referred to as U.N. style interpretation, this service requires trained interpreters and specialized equipment, all of which can be provided by White Globe.

WHITEGLOBE Conference Services

White Globe’s Conference Services group provides everything you need to make your global meetings successful, including:

  • On-site interpretation services (simultaneous, consecutive, whispered, escort)
  • Sign Language (SL) interpretation, both in person and via video conferencing
  • Assistive listening for hearing-impaired audience members
  • Document translation for meeting and conference materials
  • On-site coordinators and meeting planners
  • Registration website localization
  • Audio and video transcription
  • Interpretation equipment rental

Each meeting is assigned to a specialty Project Manager within White Globe who manages the event and who acts as an extension of your event planning team. Our top priority is ensuring that your meetings run smoothly and accomplish their objectives.

WHITEGLOBE Over-the-Phone Interpretation

Do you need backup for your internal bilingual staff or a way to communicate with stakeholders that don’t speak your staff’s primary language(s)? The WG Interpreter over-the-phone interpretation (OPI) service bridges language gaps to enable effective multilingual communications. It also improves the OPI customer experience by making interactions faster and more efficient while using less customer service representative time – resulting in better customer experience (CX) at a lower cost. White Globe provides over-the-phone interpretation (OPI) services in over 200 languages, allowing you to overcome any language barrier in seconds.

Clients benefit from WG Interpreters:

  • Support for 200+ languages & dialects available
  • Dedicated Project managers that understand your organization and its unique needs
  • Periodic dashboards and reporting

WHITEGLOBE Video Remote Interpretation

With a web-access video solution, White Globe’s video remote interpretation (VRI) solutions enable voice, voice/video conference, and group collaboration sessions between client representatives, qualified language interpreters, and non-English-speaking customers/stakeholders.

White Globe provides on-demand Video Remote Interpreting (VRI) across major languages, as well as for Sign Language. White Globe’s VRI solutions are completely device-independent, and connections can be made virtually anywhere and on any device with an internet connection, including desktop and laptop computers, tablet devices, and smart phones.

The VRI service connects users to qualified and experienced interpreters via any cloud-based video calling platform accessible by any internet-enabled PC, Mac, smartphone, or tablet. White Globe’s VRI enables a face to face interaction without having the interpreter present. The solution is staffed by our network of professional interpreters who will appear professional in speaking and appearance.

WHITEGLOBE Multilingual Chat / Customer Support

Studies show that consumers are more likely to buy from sites that feature comprehensive content in their preferred language, which includes checkout as well as customer service and chat support. White Globe offers real-time chat translation solutions as well as the ability to staff or contract multilingual customer service agents. In addition, White Globe has a dedicated remote interpreting vertical that features over-the-phone interpretation services in over 200 languages.

WHITEGLOBE Call Center/BPO-Agents with Language Expertise

With White Globe’s Call Centre/BPO Agents program, organizations can fill interim or ongoing needs for bilingual call center agents without hiring additional staff. These Language Experts and Call Centre Agents can:

  • Act as first-level phone support
  • Assist with customer support, Q&A, order taking, promotional campaigns, and other activities
  • Answer and / or initiate calls in any language of your choice
  • Work directly into your CRM or database applications
  • Serve as failover resources

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